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Privacy Policy for CountRetail by JewelLink LLC

Effective Date: [Insert Date]

CountRetail, a product owned and operated by JewelLink LLC ("we," "our," or "us"), is committed to protecting the privacy and data of our users, customers, and in-store visitors. This Privacy Policy outlines how we collect, use, store, and share data through our website, www.countretail.com, and through our software systems deployed in retail locations, including those powered by Vision AI.

We encourage you to read this policy carefully. By using our services, website, or in-store systems, you agree to the practices described herein.

1. Information We Collect

a. Personal Information (For Account Holders and Clients)

We collect the following personal data when you create an account, schedule a demo, or communicate with our team:

  • Name

  • Email address

  • Business name

  • Phone number

  • Store address and location data

  • Payment details (if applicable)

b. Automatically Collected Data (For Platform & Website Users)

When accessing our website or platform, we collect non-identifying information for system optimization and analytics:

  • Browser type and version

  • Device type and OS

  • IP address

  • Referrer URLs

  • General usage behavior and site navigation data

c. In-Store Data Collection via Vision AI

In retail environments using the CountRetail Vision AI system, we may collect:

  • Non-identifiable images and video streams processed locally and in real-time for analytics purposes

  • Heatmaps, customer traffic paths, time-in-zone, and visit frequency

  • Object detection data (e.g., number of visitors, group size, general movement trends)

Important: All Vision AI systems are designed to function without facial recognition, and we do not capture or store biometric identifiers.

2. How We Use Your Information

We use collected data to:

  • Provide, operate, and maintain our CountRetail and Vision AI services

  • Improve customer foot traffic analytics and optimize retail performance

  • Monitor system performance and prevent misuse or fraud

  • Send service updates, security alerts, and marketing communications

  • Comply with legal obligations

3. How We Share Your Information

We do not sell or rent your personal information. We may share data only with:

  • Authorized Service Providers: For hosting, payment processing, technical support, or analytics

  • Retail Clients (Store Owners): In-store analytics collected via Vision AI may be shared with authorized store personnel

  • Legal Authorities: When required to comply with applicable laws or enforce our policies

  • Business Transfers: In the case of mergers or acquisitions, relevant information may be transferred

4. Data Retention & Security

We retain personal and business data only as long as necessary for legitimate business or legal purposes. We implement administrative, technical, and physical safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction.

Video and image data collected through Vision AI is processed in real time and discarded unless explicitly saved for operational needs with prior client authorization.

5. Your Rights and Choices

You may:

  • Access, update, or delete your personal information

  • Request restrictions on processing

  • Withdraw consent for marketing communications

  • File a complaint with a data protection authority

To make a request, contact us at privacy@jewellink.com.

6. Third-Party Sites

Our platform or documentation may include links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies independently.

7. Children’s Privacy

CountRetail services and Vision AI systems are not directed toward individuals under 13 years of age. We do not knowingly collect information from children. If such data is discovered, it will be deleted immediately.

8. Policy Updates

We may update this Privacy Policy periodically. Revisions will be posted on our website with the updated effective date. Continued use of CountRetail after changes are posted constitutes your agreement to the updated policy.

Contact Us

For questions about this policy or data use, please contact:

JewelLink LLC
Email: Support@jewellink.com
Website: www.countretail.com

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